FAQ

What is the return policy?

We strive to make every Tohfa Box memorable. All sales are final and non-refundable due to the nature of our service. If you are unhappy with your order, please email us within 24 hours of receiving your order and we will try our best to fix it!

How does FREE standard shipping work?

Free standard shipping applies to box orders over $70 per shipping address. If you are ordering a box that is over $70, you will qualify for free standard shipping. If you’re ordering multiple boxes for different addresses, the free shipping will only apply to one Tohfa Box.

Will there be any price tags or receipts?

Receipts, price tags, or any invoices will not be included in the box. Most of the boxes are gifts. Invoices are sent via email to you. 

Is this a subscription box?

No. This is a gift box, where you can choose from our curated TohfaBox or create your own with the products listed. 

How long will it take for me to get my order?

We process orders as soon as we can, which means 1-2 business days. Once the order is ready to ship, you will receive an email with the estimated order arrival, which is normally 2-6 business days via standard shipping. 

If you need a Tohfa Box asap, choose expedited shipping, and place the order before 12 pm PST so we can process it the same business day.

I want my order to arrive on/by a specific day. What do I do?

No problem! Let us know to "hold" in order notes if you'd like us to send out at a later time.

Where do you deliver?

We ship anywhere in the United States & Canada.

Can you help me create the perfect box?

Yes! Live chat us 7am-11pm 7 days a week, right here on the website!
If it's a bulk order, feel free to send us an email at info@tohfabox.com with what you have in mind. Let’s collaborate to create the perfect Tohfa for you!

 

We also reserve the right to cancel any order that circumstances deem necessary.